Kraft Technology Group have been the IT eye on our business for a number of years now. We started working with them when we were a brand new small business with a small at-home server in the hands of the least IT capable woman on the planet. At no time during these early days did they ever make the business feel small or IT challenged and they spent many hours working with us both by telephone or at the premises in person, crunching through any issues that arose.
As a business we have grown considerably and quickly and Kraft Technology are 100% responsible for keeping us connected and up-to-date through this growth. When the at-home server was about at it’s max they made suggestions for changes we could make, to make our systems more efficient and safer and easier to manage. They have transitioned us 100% to the cloud, which they did with no down time and while managing concerns and our fear of losing everything in the transition. We lost nothing and left work one night on the server and woke up on the cloud. It was impressive. They clearly explained the process as we went in language we could understand. We have added people and telephone systems and many E-commerce sites and they have been and are there every step of the way with us.
Don and his support team are fantastic and efficient and get back to us very quickly. If we have an issue they deal with it and then go the extra mile to just check back and make sure that all is still well. They are a great group of guys and our business wouldn’t run without them. I can only imagine how frustrating it is to be so clever and to have IT ability like they do, having to deal with those with NO IT ability, but you would never know it. I’ve convinced myself that my panic calls are the highlight of their day! I recommend Kraft Technology without a doubt. I certainly couldn’t run my business without them.
Kay Abner, President & CEO AMP&M Specialties
KTG networked our four offices and keeps our professionals connected at all times. I was hesitant at first to spend the money needed to implement KTG’s network recommendations, but they did an excellent job of outlining the advantages. In a short period of time, KTG saved me much more money than I spent on the system. My team can work more efficiently with less downtime. We have had a major decrease in computer issues since we started using KTG.
Tom Chappell, President Chappell Smith & Associates
We manage multiple apartment complexes. Before KTG, each of these complexes maintained their records with pencil and paper. To eliminate redundant data gathering and input as well as reducing data input rework, KTG implemented a thin-client solution utilizing remote desktop services and Citrix. Now, employees from all different locations can logon to the Citrix server and input data directly onto a common system located at the main office — saving us valuable time.
Bob DeBaecke, CFO Schatten Properties
We always get a quick response, cost effective solutions, and delivery in advance of our deadlines. They do whatever it takes to get the job done. We trust their advice and value our relationship as a partnership. Recently, two KTG professionals were in our neighborhood and just dropped in to check up on our system — now THAT’S customer service.
IT Manager Alpha Omicron Pi Fraternity