Here is the process that we follow to resolve your service ticket.

As mentioned above please email us at info@kraftgrp.com and several things happen:

  1. AUTOMATIC ACKNOWLEDGMENT – You get an automatic acknowledgment that your request has been received and logged.
  2. EMAIL RESPONSE – You will receive an email directly from a resource as they begin working your request, followed by a phone call to discuss.
  3. NEW SERVICE TICKET – A new service ticket is generated with a ticket number that can be used to track your request via the Customer Portal.
  4. AUTOMATIC UPDATES – The system automatically updates you on the progress or status of the work according to the workflow rules we have set up.
  5. TICKET PROCESSING – Once the ticket has been created we then process it to evaluate the best resource to handle the question or issue.

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