We offer a satisfaction guarantee because we know our proven 7-step process, along with our 3 unique differentiators, make a world of difference to ensure each and every client is handled with expert care. If you’re not happy, you’re able to cancel at ANY time within the first 60 days of signing!
How Our Nashville IT Services Deliver Unsurpassed Results
We truly believe in our ability to deliver unsurpassed results in terms of helping those we serve achieve greater efficiency throughout their processes, procedures, and people.
How do we do this?
We look at information technology differently viewing it as a means to enable you to do more with less. We surpass the typical technology partner in three main areas that we consider our unique differentiators:
We start with a thorough assessment to detect existing weak points and vulnerabilities, then we deploy advanced, state-of-the-art measures to protect against cyber threats.
Our Compliance Expertise
We have experience working with a range of organizations subject to various regulations, including GLBA, HIPAA, FINRA, PCI, and others that require well documented processes and procedures.
Our MSPV Certification
We are independently audited to ensure we exceed the standards within 10 specific control objectives, including policies and procedures, data management, governance, and more.
Brian Gray President
Brian Gray, MCP, is the President at Kraft Technology Group, LLC (KTG), an affiliate of KraftCPAs PLLC. Within his role, Brian is responsible for all aspects of service delivery to our clients. Brian has a decade of experience working for managed service providers. He has worked with clients in a variety of industries, including financial services, accounting, legal, healthcare, manufacturing, and retail.
Jason Whetstone Solutions Architect and vCIO
Jason Whetstone, MCSE, SCME, DCAT, CSSA, is Solutions Architect and vCIO at Kraft Technology Group, LLC (KTG), an affiliate of KraftCPAs PLLC. Within his role, Jason is responsible for guiding our clients with IT strategy and creating custom solutions to their business challenges.
Jason has nearly 20 years of experience in the IT managed service and consulting space with the last 16 serving our clients at Kraft.
Kyle Greenup Service Desk Manager
Kyle Greenup is the Service Desk Manager at KTG. In this role, Kyle is responsible for service team coordination with a focus on our client’s experience. He also handles client cyber security assessments while directly aiding KTG’s clients and the service team in ticket resolution.
With several industry certifications and over 20 years of experience in the world of Information Technology, Kyle stays well-informed on the state of technology to be his best as Service Desk Manager and to be his best at serving KTG’s clients.
Our Passion for Client Success and
How It Plays Into Our Core Values…
Meaning we’re honest in the way we do business. We don’t overcharge, add hidden costs or recommend products based on the commission we’ll make. We treat each client’s company like we would our own.
Meaning we’re available when you need us because when technology goes down, productivity comes to a grinding halt. We’ll answer the phone when you call or send you an email back right away.
Meaning we respect our own team by valuing their contributions and ideas, as well as respect your team in terms of accommodating each person’s unique needs, schedule, and level of technical know-how.
Meaning we’re dedicated to every aspect of our work. If there’s a project on the go, we’ll commit to finishing it on time and within budget. If there’s a technology problem happening, we’ll commit to fixing it properly the first time.
In addition, we follow a proven process, known as the KTG Difference, for each client we work with because we’ve been around long enough to know that achieving exceptional client service depends on your ability to have a reliable, foolproof method of taking care of those you serve.
Our KTG Difference is as follows:
- Is this an ideal client?
- Identify the pain points
- Define expectations
- Technical discovery
- Discuss budget
- Prepare proposal
- Meet to review proposed solution
- Define expectations
- Proposal revisions
- Confirm timeline expectations
- Provide references
- Gather billing information
- Finalize proposal for approval
- Obtain signed agreement
- Kick off project
- Service implementation
- Documentation of the environment
- Close project
Stabilize & Maintain
- Identify unresolved pain points
- Additional documentation of the environment
- Build relationships
- Execute additional projects
- Periodic business review meetings
- Gather feedback for service improvement
- Annual IT strategy meeting
Refer & Renew
- Who can you refer to KTG?
- Renew agreement